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Psychological Institue in Roma
Business and Marketing Enhancements in the Modern Age



 
SITUATION


This 100 employee psychological behavior institute had to establish a formal internal committee to address the problem of above industry employee turnover, for a third consecutive year now.

The goal assigned to them by their president was to reduce this level ten percent below the industry average.

Before taking any corrective action, committee members had conducted an employee survey and were seeking expert advice for interpreting the survey results.
Dakotta attended the institute’s employee retention seminar in 2005, immediately after which the institute made a presentation for the full turnover committee & their president, who then engaged the services of the institute to support the committee efforts.


ACTION


Dakotta assembled essential information from the committees current survey and the reviewed the results from that.
To set standards for client’s employee retention moves & to generate much greater return on their investment, a series of specific action steps were recommended by the specialists.

Step 1 -> To analyze the causes of gap between employee satisfaction.
This was done using a survey in which Dakotta constructed for gathering input from their representatives in a cross sectional work force. It took only 15 minutes to acquire data from an employee.

The employees were asked to rate the most critical areas for which they seek support to achieve success. It also asked employees to rate how good their current employer is in providing these support services to them. The results would highlight the causes of employee dissatisfaction & pointed to the source of low turnover.

Step 2 -> Identifying the Behavioral Competencies.
One full day of training was given to all the supervisors & managers that introduced them to Dakotta’s tool for identifying the Behavioral Competencies that lead to long-term success in each of the client’s job categories.

Step 3 -> Implementation of online Attitude/Behavior screening questionnaires.
Questionnaires where introduced to all the screening candidates in the highest behavior-based interviews that gain proof of abilities of job applicants.

Nearly one-third of the applicants who were not adaptable to the company’s culture were removed by the human resource staff, with the help of this tool.

Step 4 -> Implementing the company’s online Background Verification tool.

Dakotta implemented their online Background Verification tool that helped moved the client from a source taking 4-5 days for turnaround to a source that delivered results in 1-2 days.


RESULTS


For the first time their HR department was able to ensure that all the supervisors used a common & a more reliable process for interviewing applicants & then selecting the right candidate to hire.

The supervisors also appreciated the much improved screening process which lead to reducing the time in interviewing candidates & also the money was no longer wasted in all such time consuming processes.





 
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